Last Updated: 21/02/2025

1. Introduction

Welcome to Dialogue Mode, provided by Neue SAS (“we,” “us,” or “our”). We are a French company registered under SIREN number 933529539, with a registered address at 9 RUE DES COLONNES, 75002 PARIS, France. Our legal representative and CEO is David Ferrero Peláez. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using Dialogue Mode or visiting our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Should you have any questions or concerns, please contact our Customer Service at (646) 980-6777 or via email at data@dialoguemode.com.

2. Data Controller

For the purposes of the GDPR and other applicable data protection laws, Neue SAS is the Data Controller of your personal data. This means we determine how and why your personal data is processed.

3. Data We Collect

3.1 Information You Provide to Us

• Account Registration: Name, email address, password, and other details you voluntarily provide when creating an account or subscribing to our services.

• Communications: Information you provide in correspondence (e.g., emails, live chats) with our support team or when making inquiries about our services.

3.2 Information Collected Automatically

• Usage Data: We may automatically collect certain information about how you interact with our services, including IP addresses, browser type, device information, and pages viewed.

• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience, gather analytics, and improve our services. See Section 7 (Cookies and Similar Technologies) for more details.

3.3 Payment Data via Stripe

While you may be required to input payment information to subscribe to paid tiers of Dialogue Mode, all payment details (e.g., credit card numbers) are collected and processed securely by Stripe, a third-party payment provider. We do not store your credit card or payment details on our servers. Stripe’s handling of your data is governed by its own Privacy Policy.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we rely on the following legal bases to process your personal data:

1. Contractual Necessity: We process your personal data to fulfill our obligations under the Terms of Service (e.g., to provide account functionality).

2. Legitimate Interests: We may process data to improve our services, prevent fraud, ensure security, or communicate with you about updates—balancing our interests with your fundamental rights and freedoms.

3. Consent: In certain cases (e.g., sending marketing emails), we may seek your explicit consent. You can withdraw consent at any time.

4. Legal Obligation: We may be required to process personal data to comply with legal or regulatory obligations.

5. How We Use Your Data

We use your personal data for the following purposes:

1. Providing and Maintaining the Service: To create and manage your account, enable AI meeting summaries, and deliver features relevant to your subscription.

2. Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.

3. Service Improvements: To analyze usage, develop new features, and enhance user experience.

4. Communications: To send updates, newsletters, or marketing materials (subject to your preferences) and to notify you about important changes to our services.

5. Legal & Regulatory Compliance: To comply with any applicable laws, regulations, or lawful requests from authorities.

6. How We Share Your Data

We only share your personal data in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who help us operate or develop Dialogue Mode (e.g., cloud hosting, analytics). These providers process data only according to our instructions and under strict confidentiality obligations.

• Payment Processing: Your payment information is collected and processed by Stripe. We do not store payment data on our servers.

• Legal Compliance: We may disclose personal data when required by law or to respond to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred. We will notify you of such changes if they affect your rights under this Privacy Policy.

• With Your Consent: We may share information for any other purposes disclosed to you at the time we collect your data, provided we have obtained your consent.

7. Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to:

• Remember your preferences and login details

• Collect aggregate usage statistics (e.g., page views, session duration)

• Analyze traffic and user behavior to improve our services

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may limit certain functionalities of Dialogue Mode.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Data that is no longer needed will be securely deleted or anonymized.

9. International Data Transfers

Although we are based in France (EU), we may transfer data to third-party service providers located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are in place to protect your personal data in line with GDPR requirements.

10. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

1. Right to Access: You can request a copy of the personal data we hold about you.

2. Right to Rectification: You can request correction of inaccurate or incomplete data.

3. Right to Erasure: You can ask us to delete your data, subject to certain conditions.

4. Right to Restriction of Processing: You can request that we limit how we process your data.

5. Right to Data Portability: You can request to receive your data in a structured, commonly used format.

6. Right to Object: You can object to certain processing activities, such as direct marketing.

7. Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at data@dialoguemode.com or call (646) 980-6777. You also have the right to lodge a complaint with a supervisory authority (e.g., the CNIL in France) if you believe your rights have been violated.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure hosting environments, and limited employee access. However, no internet-based service can be entirely secure, and we cannot guarantee absolute protection of your data.

12. Children’s Privacy

Dialogue Mode is not intended for use by children under the age of 16 (or the equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately so we can take the necessary steps to remove such data.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you (e.g., via email or a notice on our website) prior to the change becoming effective. Please review this page periodically for the latest information on our privacy practices.

14. Contact Us

If you have questions, concerns, or would like to exercise your data protection rights, please contact us at:

• Neue SAS

• Registered Address: 9 RUE DES COLONNES, 75002 PARIS, France

• SIREN: 933529539

• Legal Representative & CEO: David Ferrero Peláez

• Customer Service Number: (646) 980-6777

• Email: data@dialoguemode.com

We will do our best to resolve any issues you might have regarding our processing of your personal data.

Thank you for trusting Dialogue Mode with your data.